Shipping and Delivery
Your next journey starts here
At AeroCarry, we want you to know what to expect after placing your order. Shipping availability, charges and any delivery estimates shown at checkout apply to your selected destination.
Shipping destinations
To check whether we deliver to your address, enter your destination at checkout. If no shipping option appears, please email us through our Contact Us page for assistance.
Order processing
Orders require processing before dispatch. Processing and delivery are separate stages: an order confirmation means we’ve received your order, while a shipping confirmation means it has been dispatched.
If you need your items for an upcoming trip, allow extra time and check the available delivery information before ordering.
Shipping costs
Available shipping methods and charges are displayed at checkout before payment. If your order qualifies for a free-shipping offer, this will be reflected in your checkout total.
Delivery estimates
Delivery times depend on your destination, product availability and the shipping service used. Any delivery estimates provided are estimates rather than guaranteed arrival dates.
Carrier delays, holidays, weather and customs processing may affect delivery. Please email us if your order has passed its estimated delivery window.
Tracking your order
When tracking is available, we’ll send the details in your shipping confirmation email. Use the tracking link to follow your parcel’s progress.
Tracking updates may take time to appear after dispatch. Check your spam or junk folder if you haven’t received your shipping email.
Multiple items and travel kits
Items in the same order may arrive in separate parcels. If this happens, tracking information will be provided for each shipment when available.
If part of your order arrives first, check your shipping emails for details about the remaining items.
Delivery address
Please check your shipping address carefully before completing your purchase, including your unit number and postal or ZIP code.
If you notice an error, email us immediately. We’ll try to help, but address changes may not be possible once an order has entered processing or shipped.
Customs and import charges
International orders may be subject to customs duties, import taxes or handling charges. Unless checkout states that these charges are included, they may be collected separately by the carrier or local authorities.
Customs processing can also affect delivery times.
Delayed or missing parcels
If your parcel is delayed or marked as delivered but you cannot locate it:
- Confirm the delivery address on your order.
- Check around your property, with household members and at any building reception or parcel area.
- Review the carrier’s tracking updates.
- Email us with your order number and tracking details so we can help investigate.
Damaged or incorrect deliveries
If your order arrives damaged or contains an incorrect item, email us promptly with your order number and clear photos of the item and packaging.
Keep the packaging while we review the issue. Visit our Refunds & Exchanges page for further details.
Need help?
Please email us through the details on our Contact Us page and include your order number. We’re here to help you prepare for your next journey.