Refund & Exchange

At AeroCarry, we want you to feel confident about your purchase. If something isn’t right, please email us so we can help.

Returns

You may request a return within 30 days of receiving your order.

To qualify for a change-of-mind return, your item must be unused, in its original condition and packaging, and include all accessories. You’ll also need your order number or proof of purchase.

To begin a return, email us with your order number and the reason for your request. If approved, we’ll provide return instructions and the correct return address.

Please contact us before returning anything. Do not send items to the address printed on your parcel unless we specifically instruct you to do so.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective or incorrect, email us promptly with:

  • Your order number.
  • A description of the issue.
  • Clear photos of the item and packaging.

We’ll review the issue and arrange an appropriate replacement or refund. AeroCarry will cover approved return shipping costs for damaged, defective or incorrect items.

Return shipping

For change-of-mind returns, customers are responsible for return shipping costs. Original shipping charges are non-refundable for these returns, except where required by applicable law.

We recommend using a tracked shipping service and keeping your receipt until your return is resolved.

Exchanges

To request a different item, email us first. Exchanges depend on availability. We may arrange a direct exchange or ask you to return the eligible item for a refund and place a new order.

Any price difference and applicable shipping costs will be explained before you proceed.

Refunds

Once we receive and inspect your return, we’ll email you to confirm whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow up to 10 business days after approvalfor processing. Your bank or payment provider may need additional time to post the credit.

If more than 15 business days have passed since approval, please email us.

Travel kits and bundles

For a change-of-mind return of a travel kit or bundle, please return all included items unless we approve a partial return.

If a partial return is approved, the refund will reflect the amount paid for the returned item after any bundle discount. If one item is defective or damaged, email us so we can resolve that item’s issue.

Items not eligible for change-of-mind returns

We do not accept change-of-mind returns for:

  • Items that have been used, altered or damaged after delivery.
  • Items missing parts or accessories.
  • Gift cards.
  • Items clearly marked as final sale when purchased.

These exclusions do not remove any rights you may have regarding defective or incorrectly supplied goods.

Order cancellations

Email us as soon as possible if you need to cancel or change an order. We cannot guarantee changes once processing has begun. If your order has already shipped, our return process will apply.

Contact us

For return, refund or exchange requests, email us and include your order number. Visit our Contact Us page for support details.