FAQ

1. What is AeroCarry?

AeroCarry offers practical travel accessories designed to make your journey more comfortable and convenient. Our collection includes flight phone holders, tablet holders, digital luggage scales and travel kits.

2. Are the phone and tablet holders universal?

Our holders feature a universal, adjustable design that accommodates a wide range of phones and tablets. Please check each product’s supported dimensions before ordering, as compatibility depends on device size and case thickness.

3. Can I use the holders on any airplane?

Our flight holders attach to compatible tray tables or suitable mounting surfaces. Aircraft interiors vary, so fit depends on the seat and tray table design. Always follow cabin crew instructions and store your holder whenever required.

4. Can I use the holders outside an airplane?

Yes—depending on the model, you can attach your holder to compatible desks, tables or other suitable edges. Ensure the clamp is securely attached and your device is stable before use.

5. How do I use the digital luggage scale?

Secure the strap around your luggage handle, turn on the scale and wait for a zero reading. Carefully lift your bag fully off the ground and check the displayed weight. Follow the included instructions and stay within the scale’s stated capacity. Your airline’s scale determines the final baggage weight.

6. Do you offer travel kits or bundles?

Visit our Travel Kits collection to explore available combinations of travel essentials. Each listing shows the included products, current price and any available bundle savings.

7. Where do you ship, and how long does delivery take?

Available shipping destinations and charges appear at checkout. Visit our Shipping page for processing times and estimated delivery windows. Customs processing, carrier delays and your location can affect delivery.

8. How do I track my order?

When tracking is available, you’ll receive the details in your shipping confirmation email. Follow that link to view delivery updates. Tracking may take time to update after dispatch. If you need help, contact us with your order number.

9. What payment methods can I use?

Available payment methods are displayed at checkout and may vary by location. Please check our Payments page for more information. You can review your order total and applicable shipping charges before completing your purchase.

10. How do I request a return or exchange?

Visit our Refunds & Exchanges page for eligibility, deadlines and instructions, then contact us with your order number. If your item arrives damaged or incorrect, include clear photos of the item and packaging. Please contact us before sending anything back.